🔹 What thickness should I choose for my 16x20 picture frame?

2mm glass is our most popular choice for standard 16x20 frames as it provides excellent protection while remaining lightweight. Choose 3mm for larger or more valuable pieces that need extra rigidity, and 4mm for museum-quality security. Our tempered glass options are available in all thicknesses for added safety.

🔹 How does your glass compare to Tru Vue or Artglass?

Our 16 by 20 picture frame glass offers comparable optical quality to premium brands at a fraction of the cost. While Tru Vue Conservation Clear blocks 99% UV, our equivalent product matches this performance. For anti-reflective properties, our hard coat AR glass achieves 1-2% reflectance (vs. 0.5-1% for Museum Glass), but at 60% lower cost. We also offer custom sizes and thicknesses that many specialty brands don't.

🔹 Can you provide custom sizes or shapes for my framing project?

Absolutely. While 16x20 inches is our standard size, we can produce any custom dimensions up to 72x120 inches from our facility. We also offer:

• Custom shapes (ovals, circles, triangles)
• Notched corners for specialized frames
• Drill holes for wall mounting systems
• Beveled edges in various angles and widths
• Double-sided polishing for display cases

Note: Custom orders may require additional lead time (2-3 weeks) and have minimum order quantities.

🔹 What's your minimum order quantity (MOQ) for 16x20 glass?

Our standard MOQ is 50 sheets for stock sizes (including 16x20). For custom specifications:

• 100 sheets for custom thicknesses
• 200 sheets for custom sizes
• 500 sheets for specialty coatings

We also offer sample packs of 5 sheets (mixed types) for testing before placing larger orders. Contact us for current sample availability.

🔹 How do you package and ship the glass to prevent damage?

We use a multi-layer protection system designed specifically for glass transportation:

1. Individual sheet protection: Each sheet is wrapped in non-acidic tissue paper
2. Bubble wrap layer: 5mm thick bubble wrap for impact protection
3. Cardboard separators: Between each sheet to prevent contact
4. Wooden crates: For orders over 50 sheets, custom-built crates with foam padding
5. Edge protection: Special corner guards for all boxes

We ship via DHL, FedEx, or sea freight depending on your location and urgency. Our damage rate is <0.1% - among the lowest in the industry.

🔹 Do you offer tempered glass for 16x20 frames?

Yes, we produce fully tempered safety glass in 16x20 inches with all the same optical properties as our standard glass. Our tempered glass:

• Is 4-5x stronger than annealed glass
• Breaks into small, safe fragments if damaged
• Meets ANSI Z97.1 and CPSC 16 CFR 1201 safety standards
• Can be combined with other treatments (UV, AR, etc.)
• Has the same 92%+ light transmittance

Note: Tempered glass cannot be cut or drilled after tempering, so all customizations must be specified during ordering.

🔹 What payment methods do you accept?

We accept multiple secure payment options:

• Bank Transfer (TT): Most common for large orders (30% deposit, 70% before shipment)
• Letter of Credit (L/C): For first-time buyers or large orders
• PayPal: For orders under $5,000 (4% fee applies)
• Western Union: For urgent small orders
• Credit Card: Via secure payment gateway (Visa, MasterCard, Amex)

All payments are protected by our 100% satisfaction guarantee - if you're not completely happy with your order, we'll work with you to make it right.

🔹 How do I clean and maintain the glass?

Our 16 by 20 picture frame glass is designed for easy maintenance:

1. Dust regularly: Use a soft microfiber cloth to remove dust
2. Clean with mild solution: Mix dish soap with distilled water (1:10 ratio)
3. Use a spray bottle: Lightly mist the glass, don't oversaturate
4. Wipe gently: In circular motions with a lint-free cloth
5. Avoid: Paper towels, abrasive cleaners, ammonia-based products, or vinegar

For our anti-reflective and coated glasses, we recommend using only distilled water to prevent mineral deposits. Always test any new cleaning product on a small corner first.